2025 was a transformative year for Fenestrae. From completing major cloud migrations to achieving PCI compliance, our team focused on modernization, reliability, and delivering value to our customers. Here’s a look back at the highlights of the year, and a glimpse of what’s ahead in 2026.
Modernizing for the Future
This year, we continued our transition of customers from on-premises solutions to the Faxination Cloud. The move to cloud infrastructure not only improved performance and scalability but also gave our customers access to the latest features with minimal disruption.
A key milestone was the successful migration of several top customers to our Public Cloud platform, enabling enhanced flexibility and robust performance. On the internal side, we launched a new management portal to streamline team workflows and support ongoing innovation.
Key Wins
Some of our standout achievements in 2025 include:
- PCI Compliance Completed: Reinforcing security and trust for all operations.
- New Logos in Target Markets: Added customers in the municipality and credit union sectors.
- Enhanced Carrier Options: Customers can now leverage Telenyx on the SDX-EU platform, offering an alternative to GTT/Interoute.
Delivering for Our Customers
Our team focused on keeping existing relationships strong while onboarding new enterprise customers. Many on-premises customers were upgraded from version 2016 to 2024, ensuring access to the latest features and security enhancements.
Customer feedback highlights our commitment to service:
- “Fast, knowledgeable and friendly service. Thank you!”
- “Faxination is very reliable and robust. Thanks for the never-ending support.”
“Highly appreciate that Fenestrae is listening to customers’ needs and implementing enhancement requests! - “Friendly technician, precise response.”
With high NPS scores, it’s clear that fast, knowledgeable, and friendly support remains a cornerstone of our customer experience.
New Tools and Features
2025 brought several new tools and internal improvements:
- Enhanced MS SharePoint Connector – streamlining document and fax workflows for enterprise customers supporting Modern Authentication.
- Automatic User Deletion – users are removed automatically after outgoing faxes are processed.
- Enhanced Microsoft SMTP Support – covering 2016 (TLS + Basic Auth) and 2024 (TLS + Modern Auth).
- Automated Cloud Reporting – internal reporting is faster and more accurate, improving operational efficiency.
- New Faxination Management portal – built on new framework.
- MFA for local users – Enhanced security for Local users of the management portal
- Modernized cloud infrastructure – Actualized OSs of our infrastructure.
Collaboration & Engagement
2025 was also a year of strong collaboration, both internally and with partners:
- Regular Partner Meetings – aligning on initiatives and planning future integrations.
- Monthly Team Meetings – ensuring consistent communication, project updates, and knowledge sharing.
- Partnership with Lane – working closely with our sister company, Lane, another Dura-owned faxing solution, to explore joint opportunities and leverage synergies across our faxing platforms.
- Partnership with Invosys – collaborating with Invosys, also part of the Dura family, to integrate solutions and provide seamless offerings to shared customers.
Looking Ahead to 2026
Next year, 2026, promises even more innovation and growth:
- Salesforce Connector – bringing seamless integration to our customers’ workflows.
- Completing Customer Upgrades – transitioning remaining customers to the latest platform.
- Large Cloud Migration – another significant migration to enhance scalability.
- Bulk Fax Support – improving handling for high-volume customers.
- Notifications – launching system notifications to increase visibility and user experience.
- Faxination 2024 R2 – update for on-premises customers, bundling the new features out of the box.
2025 was a remarkable year of progress and growth for Fenestrae. With continued focus on modernization, cloud innovation, outstanding customer support, and strategic partnerships, we’re ready to make 2026 even bigger.
