Maintaining your Fenestrae Faxination solution is about more than keeping your fax server running. It’s about protecting uptime, security, and business continuity.
With the Fenestrae Maintenance & Support Program (M&S Program), organizations gain access to continuous product improvements, expert assistance, and guaranteed service levels, ensuring your faxing infrastructure remains reliable, compliant, and ready to adapt to evolving business needs. In this blog, we discuss what our maintenance program does and the benefits it has for your business.
What Does Fax with Fenestrae Maintenance Mean?
Subscribers to the Fenestrae M&S Program receive comprehensive coverage for upgrades, updates, and expert support. That includes:
- All upgrades, service releases, updates, and patches, including both minor and major version updates of your licensed product.
- Access to the Fenestrae Global Service Center, where certified engineers and technical experts assist with troubleshooting, upgrades, and configuration guidance.
- Support incident coverage, with the default program allowing three incidents per 12-month period, Monday through Friday, from 8:00 AM to 5:00 PM local time.
It’s a proactive partnership designed to keep your fax environment stable, secure, and optimized.
Benefits of the Fenestrae Maintenance & Support Program
When you maintain your Faxination solution with Fenestrae, you’re investing in more than support, you’re investing in efficiency, peace of mind, and long-term performance.
Key benefits include:
- Continuous Enhancements & Fixes: Stay current with the latest security patches, performance improvements, and product updates.
- Remote Installation & Training: Enjoy remote installation and upgrade assistance from certified Fenestrae engineers who know the solution inside and out.
- Guaranteed Response Times: Gain priority access to support expertise and response SLAs through the Fenestrae Global Service Center.
- Dedicated Technical Resources: Depending on your plan, a Technical Account Manager or Service Engineer ensures consistency and in-depth understanding of your environment.
Challenges Maintenance Agreements Help Solve
For organizations that rely on faxing to transmit sensitive information, such as healthcare providers, financial institutions, or government agencies, downtime or misconfiguration can have serious consequences.
Fenestrae’s Maintenance & Support helps prevent disruptions and address common challenges such as:
- Ensuring Business Continuity: Our skilled technical staff helps maintain uptime as you evolve your IT environment.
- Reducing After-Hours Troubleshooting: Proactive maintenance minimizes emergency fixes and downtime.
- Optimizing Fax Operations: Expert advice helps you streamline fax use, reduce administrative load, and plan for upgrades.
- Supporting IT Modernization: Whether you’re moving servers, virtualizing environments, or integrating with new applications, Fenestrae support ensures a smooth transition.
How Our Maintenance Program Works
To take advantage of all these benefits, Maintenance & Support must be purchased for all servers running Fenestrae product licenses.
Once enrolled, your organization gains access to the Fenestrae Global Service Center, remote assistance options, and upgrade entitlements, all under the agreed M&S Program terms and conditions.
Stay Protected and Connected with Faxination Maintenance
Don’t leave your fax infrastructure unprotected. With Fenestrae Maintenance & Support, you’ll have the confidence that your fax systems are performing at their best, securely, efficiently, and always up to date.
Contact Fenestrae today to request a quote and ensure your organization remains fully covered under the Maintenance & Support Program.
